Robotic Process Automation

Robotic process automation, or RPA, uses software robots to automate repetitive, rule-based digital tasks that humans traditionally perform, such as data entry, invoice processing, and form filling across enterprise applications. Unlike traditional automation that requires deep system integration, RPA bots interact with applications through their user interfaces, mimicking human clicks and keystrokes. The integration of artificial intelligence with RPA—sometimes called intelligent automation—has dramatically expanded its capabilities by adding natural language processing for document understanding, computer vision for screen interpretation, and machine learning for handling exceptions. Modern RPA platforms increasingly incorporate agentic AI to handle complex workflows that require decision-making beyond simple rules. Organizations use RPA to reduce errors, cut processing time, and free employees for higher-value work. The heuristic nature of many business processes makes them particularly suitable for automation through RPA combined with AI-driven judgment.